Getting Started

All our services are listed and ordered through our iLabs website. If you don't have an account, following is how to sign up.

To register for an iLab/CrossLab account:
To get started, you must register for an account:
  1. Navigate to the core page: https://my.ilabsolutions.com/service_center/show_external/2991/Genomics_Core
  2. In the upper-right-hand corner of the screen, select sign up
  3. Complete the registration form on the sign-up page: https://my.ilabsolutions.com/account/signup/34?sc_id=2991
  4. Receive a “welcome” email from iLab (typically within one business day) with login credentials and basic instructions.
To order services through iLab/CrossLab:
Once you have received your login credentials, you can place orders and schedule equipment time.
  1. Navigate to the core page: https://my.ilabsolutions.com/service_center/show_external/2991/Genomics_Core
  2. At the upper right hand of the page, enter the user name and password provided by iLab and click the “login” button.
  3. Click the ‘Request Services’ tab and click on the ‘Request Service’ button next to the project request of interest. You will be asked to complete a form and provide payment information for your request before submitting to the core.
  4. You may receive notification e-mails asking for cost approvals, with specific instructions.
Additional help
More detailed instructions are available in the customer manual. For any questions not addressed in the manual, click on the “leave iLab feedback” link in the upper right hand corner or contact support@ilabsolutions.com.